Support

If you’re having trouble with your Sportbox website please ensure the resolution is not in your Sportbox User Guide (this can be downloaded below). If not please submit a support ticket by using the below link giving as much information as possible.

Our ticketing system is based on a priority basis depending on the urgency of the problem.

Our ticketing priorities are as below:

Priority: 1
Definition: Key functionality unavailable with no workaround
Resolved within: 24 hours

Priority: 2
Definition: Functionality unavailable but workaround in place
Resolved within: 3 business days

Priority: 3
Definition: Low priority cosmetic issue not affecting functionality
Resolved within: 10 business days